| (Q) |
Where should I post my faulty iPod? |
(A) |
Send to:
David Clift
iPod Rescue
19, Ashleigh Grove
Knocknacarra
Galway
Ireland
087 1549 136
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| (Q) |
Where exactly are you in Galway? |
(A) |
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| (Q) |
Can i drop my iPod off to you and save on postage? |
(A) |
Yes, You can drop it off in the evenings between 6pm and 8pm or you can call and arrange to drop it off at weekends if preferred. Ipods can usually be collected 24hrs hours later.
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| (Q) |
Will your repair void my Apple warranty? |
(A) |
Unfortunately if anyone other than Apple opens your ipod then your warranty will be void, If you still have a valid warranty we recommended using Apple to get it repaired free.
Check your warranty here
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| (Q) |
Should I backup my music collection before I send in my iPod? |
(A) |
If you can backup your files that would add another level of security although we do our best to recover all files when replacing Hard drives we cannot guarantee it.
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| (Q) |
My iPod is completely non-responsive what should I do? |
(A) |
First thing to try is Apples 5 R's. If that doesn't help you may want to try to charge and/or restore your iPod from a different computer. If you still have problems after that then it's time to send it to our experts to repair.
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| (Q) |
Should I include all the accessories when shipping in my iPod. earplugs, chargers etc? |
(A) |
No, this is not necessary, we have all the chargers etc needed to fully use your Device
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| (Q) |
Once I have agreed for a repair service and received a final invoice from you, how long will you give me to settle my payment? |
(A) |
Once we have completed your repairs and tested the iPod we then forward out your invoice, we will wait up to 30 days and if no response or contact is made then we will consider the ipod abandoned. If you contact us within the 30 days explaining the reason for non payment then we will do our best to resolve the issue with you.
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| (Q) |
Do you repair all Apple iPods? |
(A) |
We repair everything you see on this sites identification page, we do not repair the shuffles or the 3rd gen iPods as they are cheaper to buy again than repair.
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| (Q) |
Which payment methods do you accept? |
(A) |
We accept all major credit cards in all major currencies through Paypal only.
We do not have the facilities to accept Credit Card payments via telephone.
If you feel you have to send cash, then please do so in Euro and via registered mail and advise us in advance.
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| (Q) |
I do not have a credit card, can you still fix my iPod? |
(A) |
Please contact us via email for an alternative options of payment
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| (Q) |
Will you share my personal details with any other 3rd party? |
(A) |
Absolutely not, Nor will you receive annoying spam from us. We use your information solely for identifying which iPod belongs to who.
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| (Q) |
What do you do with all the broken parts you replace from my iPod? |
(A) |
we do not return faulty items, this increases the return shipping fee above our set amount. We recycle all our scrap in a responsible manner
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| (Q) |
How long from you receiving my iPod to me receiving it back and fixed should I expect to wait? |
(A) |
As soon as we have it here, we will diagnose it and email you a quote for the repair, we will also estimate the rapair time.If we do not have a spare part in stock we would have to order it in and that might add a few days to the repair. If you accept the quote then we go ahead with the repair and forward you the agreed invoice after we have tested the iPod is healthy again. We will never carry out work that is not approved by you in advance. Once we confirm payment we post out the iPod via registered mail and it is usually with you within 3 working days in R.O.I or 5-7 days abroad. So if you mail it in on a Monday, you could feasibly have it back before the following Monday
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| (Q) |
Do you guarantee your repairs and products? |
(A) |
If we repair an iPod and it is still displaying the same symptoms when you receive it back, we will repair it for free the second time. We will replace any defective item if it fails before 30 days. We record serial numbers of Hard drives etc to avoid any confusion with products. Please contact us in advance of returning an item or faulty product.
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| (Q) |
Will you buy my old or faulty ipod off me? |
(A) |
Yes, If you decide you do not want to go ahead with the repair then we can either return it to you or offer you a scrap value. It wouldn't be much but would help towards a new iPod.
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| (Q) |
How should I pack my iPod for shipping? |
(A) |
We recommend a small card board box with bubblewrap, if this is unavailable you can wrap the iPod in bubble wrap and then a sheet of card before sealing in a Bubble lined envelope, we can not accept responsibility for damage caused in transit from you. REMEMBER to use registered mail, it only costs about €6.00 for that peace of mind.iPads should be packed in bubblewrap and and acrdboard box, preferably the original box it came in.
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